3.1 The shipper must book the service by providing written instruction to FT. Written instruction may include:

• a. Emailing – admin@freighttranztransport.com
• b. Emailing – adele@freighttranztransport.com

3.2 Prior to FT arranging any Freight to be carried, The Shipper will supply to FT:

• a. Purchase Order number or reference required to be noted on the invoice
• b. The actual weight of each item of Freight (to the whole kilogram);
• c. The Dimensions of each item of Freight (in centimetres);
• d. A Description of each item of Freight including any applicable Safety Data Sheet;
• e. Where Dangerous Goods are to be carried - a copy of the Shipper’s Declaration.
• f. Where the Freight does not contain Dangerous Goods a statement declaring this is the case.

3.3 The Shipper shall ensure that all Freight will be clearly addressed and will have affixed a Consignment Note or an Airway Bill including a Description of the contents.

3.4 It is The Shipper’s sole responsibility to accurately and completely package, mark and label all Dangerous Goods including lithium battery shipments in accordance with all applicable laws & regulations, unless FT has been engaged to manage the DG packaging.

3.5 The Shipper acknowledges and accepts

• a. The details provided are true and correct and that any Dangerous goods, Hazardous goods and batteries, of any kind, have been fully declared.
• b. The goods may need to be opened and inspected if the operator deems it necessary.
• c. That a false or misleading declaration may be in breach of national law and be subject to legal penalties.

4.1 Accounts with credit for up to seven (7) days may be available for clients’ subject to approval by FT.

4.2 Customers who do not have an account with FT will be required to pay for the Service at the time of Booking by credit card (Visa or Mastercard).

5.1 If the declared weights and dimensions are found to be incorrect, additional charges will apply.

5.2 FT will invoice the Service at the corrected Chargeable Weights and The Shipper will accept the corrected Chargeable Weights as invoiced by FT.

5.3 In the case of credit card payments, the additional charges will be charged to the credit card within 30 days of the completion of the job.

6.1 FT will issue a tax invoice to The Shipper upon:

• a. Notification of final cost from FT’s Service Provider in the case of account holders or
• b. Successful payment being processed in the case of credit card payments - this will be a "paid invoice/receipt"
• c. Successful payment being processed in the case of additional charges for credit card payments - this will be a "paid invoice/receipt".

6.2 The Tax invoice will include:

• a. Shipment details
• b. Cost of the Service ex GST and including GST
• c. Weight & dimensions of the movement
• d. Purchase Order number if stipulated at the time of booking

6.3 All rates and charges for the Service are in Australian dollars.

6.4 The Shipper guarantees payment for all charges, costs, expenditures, fines, penalties, loss of time, damages and other sums which FT may incur or suffer by reason of providing the Service including the carriage of items which are prohibited by law, or the illegal, incorrect or insufficient marking, numbering, addressing or packing of packages or descriptions of cargo or incorrect statement of weight or volume.

6.5 FT shall be entitled to charge The Shipper for the actual Chargeable Weight of the Freight as measured by FT or it's Agent, regardless of the Weight and/or Cubic Weight declared by The Shipper.

6.6 Additional costs incurred by FT in providing the Service and includes but is not limited to:

• a. Redelivery, holding or return to sender costs if the receiver cannot, does not or will not accept any item of freight, regardless of the reason.
• b. Futile pick up charges if the sender is not available to hand the freight over on collection.
• c. Futile delivery charges if the receiver is not available to accept the freight on delivery
• d. Manual Handling fees as charged by the Service Provider for oversized items
• e. Remote Area Surcharges as charged by the Service Provider
• f. Other surcharges as charges by the Service Provider

6.7 If The Shipper cancels the Service once a driver has been dispatched, The Shipper must pay to FT any fees incurred by FT.

7.1 The Shipper will ensure that the Consignee will be available to accept delivery of the Freight.

7.2 If for any reason FT is unable to deliver the Freight, The Shipper will be liable for Other Charges incurred by FT for the futile delivery, re-delivery, holding or return to sender costs of the undeliverable Freight.

8.1 THE SHIPPER is responsible for ensuring the Consignee or their approved person is available to accept the delivery of the Freight to complete the Service.

8.2 The Proof of Delivery will be provided on request.

9.1 FT is liable to The Shipper for and must indemnify and keep indemnified The Shipper against any claim, loss or expense which is brought, paid, suffered or incurred by The Shipper or any of The Shipper’s personnel as a result of any negligent, unlawful or deliberately wrongful act or omission by FT or its staff in providing the Service.

9.2 The Shipper is liable to FT for, and must indemnify and keep indemnified FT against, any claim, loss or expense which is brought, paid, suffered or incurred by FT or any of FT personnel as a result of:

• a. any negligent, unlawful or deliberately wrongful act or omission by The Shipper or
• b. any member of The Shipper’s personnel; or
• c. a breach of The Shipper’s obligations under this Contract.

10.1 The goods are at your risk at all times and we exclude all liability to you or any other person for, and you indemnify us against any claim by any person about, any loss, damage, misdelivery, delay, deterioration, contamination, our failure to deliver the goods or perform the services, and whether arising because of breach of contract, bailment, tort including negligence, our wilful act or omission or breach of statutory duty.

10.2 FT will not pay for any loss or damage including but not limited to, documents, goods in satchels or envelopes, appliances with electrical components, computers, valuable or fragile items.

10.3 We will not pay any indirect, economic, special or consequential loss or damage including but not limited to loss of revenue, profit, production, business, anticipated savings or claims by your customer, even if we know they are possible or otherwise foreseeable.

10.4 These conditions apply even in circumstances arising from a fundamental breach of contract or breach of a fundamental term.

The Parties release and discharge each other from any claim, action, damage, loss, liability, cost, charge or expense that it suffers or may have against the other in the event of a delay in the performance of the Parties’ respective obligations under this Contract if such a delay is not a result of the actions or inactions of the respective Party.

Neither Party shall be liable for any failure of or delay in the performance of any of its obligations under this Contract to the extent that such failure is due to causes beyond its reasonable control, including but not limited to, acts of God, war, strikes or labour disputes, embargoes, government orders, regulatory compliance or any other force majeure event.

13.1 Any complaint by The Shipper must be provided to FT in written format within two business days of the cause of the alleged complaint.

13.2 The written complaint must state the nature of the complaint.

13.3 FT will advise receipt of the complaint within one business day of receiving the complaint and advise THE SHIPPER of the action FT is undertaking to investigate the complaint.

13.4 FT will advise the outcome of any investigation at the conclusion of any investigation or within 14 days of acknowledging the complaint, whichever is earlier.

13.5 Any complaint received more than two Business Days after the cause of an alleged complaint will not be considered by FT.

This Contract shall be governed by and construed in accordance with the laws for the time being in force in the State of Western Australia.